You have the possibility to set up automatic refunds based on the fraud status or fraud score of the charge that has been processed. This allows you to avoid a potential chargeback.
This article shows how to set that up.
Setting up the refund rule
- Pick the account you want to set up the rule for using the drop-down on the upper right side of the backoffice.
- Click on the account name again.
- Click on Account settings.
- Navigate to the Charges section.
- Pick what should happen based on the fraud check result. Optionally you can also decide if refunding should cancel the subscription.
- Click the Save button.