Setting up email notifications

Written By Tom Wesolowski (Administrator)

Updated at March 12th, 2020

You can set up email notifications for you as a merchant and for your customers as well. 

As a merchant they will inform you of new charges or new chargebacks that happen on your account.

Email notifications for your customers will inform them about their successfully processed charges or refunds they have received. 

This article explains how to set this up. 

Email notifications for merchants

  1. Pick the account you want to set up the email notifications for using the drop-down on the upper right side of the backoffice.
  2. Click on the account name again.
  3. Click on Account settings.
  4. Navigate to the General section.
  5. Pick the email notification that you would like to receive under Send me emails for. 
  6. Click the Save button



Email notifications for customers

  1. Pick the account you want to set up the email notifications for using the drop-down on the upper right side of the backoffice.
  2. Click on the account name again.
  3. Click on Account settings.
  4. Navigate to the General section.
  5. Pick the email notification that you would like to send your customers under Send customer emails for.
  6. Provide your company name, website and contact email. This will make it easier for the customer to recognise the charge. 
  7. Click the Save button.



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