You can decide what should happen when a charge for an ongoing subscription has failed - how many times this charge should be retried and what should finally happen when all attempts of charging failed.
Follow steps below to set it up.
- Pick the account you want to make the changes for using the drop-down on the upper right side of the backoffice.
- Click on the account name again.
- Click on Account settings.
- Navigate to the Subscriptions section.
- Using the drop-downs select what should happen after each failed payment and what should happen when all of them have failed.
- Click Save button.