Responding to a chargeback
Responding to a chargeback in a timely manner and sending as much evidence as possible to the bank is critical, as it’s in the merchants hands to prove that the transaction was legitimate.
In this article you will learn how to respond to a chargeback.
Charges section
- Click on Charges to see a list of transactions.
- Click on the Filters tab in the top right-hand corner, select Disputed filter and set the Dispute status as Chargeback - response needed. Then click on Done.
- Click on the dispute that you want to respond to.
- Click on Respond to dispute button.
- Fill in the Respond to dispute form.
6. Click the Submit button
After clicking on the Submit button, the form is sent to the acquirer.
Disputes section
- Click on Disputes to see a list of disputes.
- Click on the Filters tab in the top right-hand corner, select Status and set it to Chargeback - response needed. Then click on Done.
- Click on the dispute that you want to respond to.
- Click on Respond to dispute button.
- Fill in the Respond to dispute form.
- Click the Submit button
After clicking the Submit button, the form is sent to the acquirer.