After you log in with your account details and go to the dashboard you will find basic information about your payments’ performance in the main area. Here you can see a summary with numbers and diagrams for a specific time frame. As you can see, there are summaries for: Gross Volume (presented in Euro by default, but you can change the currency in y...

For a detailed view of created customers, click Customers on the left-hand side menu. Here you will see the list of recent customers. You can use filters to sort and organize them among other options by the email, customer id, card, or description. You can also export the list and add a new customer.  Filtering the customers Click on Filters. From t...

Two-Factor Authentication is a security feature, that protects your account from unauthorised access, by verifying that it is you who logs in, using a 6-digit code that is sent to your phone number.  Steps below explain how to set it up.  Click on the account name on the upper right side of the backoffice.  Click on Account settings. Navigate to the...

When a customer's card expires you won't be able to charge that card. This obviously costs you business.  That is why we have an option that allows us to try and find what is the new expiration date for that expired card.  This article explains how to enable it.  Note We will do 3 attempts at finding new expiration date for a card every time you try...

Cross-selling is a tactic that helps eCommerce businesses increase conversion and grow their sales. It’s used mostly by large merchants, but even the smaller ones can set it up on their websites. And it’s not as complicated as you may think. Cross-selling is one of the best methods to maximize customer lifetime value and is used by many brands succe...

SecurionPay has two kinds of API keys:  Public key - used to identify the account on the front-end  Secret key - used to authorize API operations on the back-end  Both of those are necessary to properly integrate SecurionPay forms.  Warning  Please make sure that Secret Key is shared with authorised parties only!    Note Every account has its own se...

Sessions is a security feature that allows you to check the details of all the sessions that were created by successful logins . The details provided are location, device, IP, date of last usage and the current state of the session.  If you do not recognise the details of one of the sessions on the list, you are able to expire that session to revoke...

You have the possibility to set up automatic refunds based on the fraud status or fraud score of the charge that has been processed. This allows you to avoid a potential chargeback.  This article shows how to set that up.  Note Charges verified with 3D Secure will not be refunded. Setting up the refund rule  Pick the account you want to set up the r...

The chargeback is a form of customer protection, so the bank refunds disputed value to the cardholder if there’s something wrong with the order, such as using the card details without the cardholder’s authorisation. Chargebacks happen when a customer disputes a charge on the bill, and the reasons for that can be different. Here are the most common o...

SecurionPay accounts have 3 levels of permissions available for users: Administrator, Edit and View. In this article, you'll learn the differences among user permissions and how to add and remove account access.  Permission levels Administrator The administrator can view and edit account settings and also view and edit data, for example refund a cha...

Before the issuing bank decides to file a chargeback, they can request additional information about that transaction, and it’s called a retrieval request. Retrieval requests, also known as “soft” chargebacks, occur when a card issuer asks a merchant for a certain transaction details to verify its validity. There are several reasons for retrievals, a...

Now you know how to add a cross-sale offer to your account (see Cross-sale offers), it’s time to set it up between partners. Our cross-sales work between MIDs. This lets you create offers that other merchants can use on their sites and also allows you to add offers from other merchants to your checkout. It’s a great option that lets customers buy it...

After a number of customers have been created on your SecurionPay account you might be interested in exporting them into a CSV file.  In this article you’ll learn how to do that.  General export  Follow steps below to export data about all of your charges.  Navigate to the Customers section.  Click on Export. Export is being prepared. To send the ex...

You can set up email notifications for you as a merchant and for your customers as well.  As a merchant they will inform you of new charges or new chargebacks that happen on your account. Email notifications for your customers will inform them about their successfully processed charges or refunds they have received.  This article explains how to set...

To check logs for actions taken on your account, click  Logs  on the left hand side menu.  When you do that, you will see a list of logs for the requests made to various endpoints. The list contains the status of the request, method used, URL of the endpoint and the date and time of the request.  Checking log details  To see more details for a log, ...

For a detailed view of the recent charges, click  Charges  on the left-hand side menu. Here you will see the list of recent charges. You can use filters to sort and organize them among other options by the currency, customer id, decline reason, or create time. You can also export the list and add a new charge.  Filtering the charges  Click on Filter...

You can decide what should happen when a charge for an ongoing subscription has failed - how many times this charge should be retried and what should finally happen when all attempts of charging failed.  Follow steps below to set it up.  Pick the account you want to make the changes for using the drop-down on the upper right side of the backoffice. ...

To create plans that are used in subscriptions, click  Plans  on the left-hand side menu.  When you do that, you will see a list of created plans (provided you have at least one created). The list contains the name of the plan, plan id and the amount and interval of the plan.  Checking plan details  To see more details about a plan click on the plan...

After a number of charges happen on your SecurionPay account you might be interested in exporting them into a CSV file.  In this article you’ll learn how to do that.  General export  Follow steps below to export data about all of your charges.  Navigate to the Charges section.  Click on Export. Export is being prepared. To send the export file to yo...

 Below you will find a table of supported currencies along with the possible settlement currency for each of them.  Currency Code Currency Name Country Settlement Currency AFN New Afghani Afghanistan EUR DZD Dinar Algeria EUR ARS Peso Argentina EUR AUD Dollar Australia AUD BHD Dinar Bahrain USD BDT Taka Bangladesh EUR BYR Belarus Ruble Belarus EUR B...

Webhooks are used to track actions and notify your system as they happen, so you’re staying up-to-date with the changes.  Your system will receive information every time there is a new event in our system.  Webhook contains event data. This allows you to process the data on your end, for example to create an internal dashboard or a specific report t...

Responding to a chargeback in a timely manner and sending as much evidence as possible to the bank is critical, as it’s in the merchants hands to prove that the transaction was legitimate. In this article you will learn how to respond to a chargeback. Charges section Click on Charges to see a list of transactions.  Click on the Filters tab in the to...

BIN stands for Bank Identification Number. A bank identification number (BIN) is the initial six numbers that you can find on a credit card. This bank identification number uniquely identifies the institution issuing the card. The BIN is key in the process of matching transactions to the issuer of the card. You might want to block transactions based...

In short, while the charge is done, our advanced algorithms rate the risk level of the transaction and provide a score, that you can use to evaluate the risk level. Note As the fraud check is made asynchronously to make the payment as quick as possible keep in mind that the details of the fraud check might appear with some delay.   The score is a pe...

To check all actions performed in your system, click Events  on the left hand side menu.  When you do that, you will see a list of events for actions performed in your system. The list contains the name of the event which corresponds to the action that happened, event id and event time and date.  Events can be sent to you as webhooks. For more infor...

For a detailed view of the disputes, click Disputes on the left-hand side menu.  Here you will see the list of recent disputes. It contains the amount, status, reason, creation date and evidence due date for the disputes listed.  You can use filters to sort and organize them by creation time, status, and evidence due date. Filtering the disputes Cli...

A credit card decline occurs when the payment cannot be processed for a particular reason.  The transaction can be declined by the processor, the payment gateway or, what is the most common, by the issuing bank. Then, you, as a merchant, will see the relevant issuer decline code that comes with a certain reason. The processing system assigns these c...

One of the most common codes that merchants receive is code 05. A declined 05 code comes with a Do Not Honor declined response, which is a general issuer message for blocked transactions. Please keep in mind that the 05 response is returned via SecurionPay directly from the issuing bank, so there’s nothing we can do in this case. So, what can you do...

In SecurionPay you are able to block unwanted transactions from happening. In order to do that, you need to create a blacklist rule. In this article, you’ll learn what blacklist rules are possible to set and how to add and remove blacklist rules.  Blacklist rules  Following rules are possible to set:  Card fingerprint Setting up a block based on the...